Developing a quality indicator system for evaluating internet plus home care nursing services based on the SERVQUAL model: a Delphi-analytic hierarchy process study

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Introduction

Methods

Initial potential indicators

Expert selection

Delphi procedure

Delphi round 1

Delphi round 2

Indicator selection

AHP procedure

Data analysis

Results

General information and authority coefficients of experts

Indicator modifications

Results of AHP

Discussion

Composition and weight of the proposed quality indicator system

Strengths of the proposed quality indicator system

Limitations

Conclusion

Supplemental Information

Data.

The detailed general information of the consulted experts, the comparison of degree of authority and the coordination of experts’ opinions in the two-round delphi consultation.

DOI: 10.7717/peerj.18281/supp-1

Questionnaire with consent form.

DOI: 10.7717/peerj.18281/supp-2

Questionnaire with consent form.

DOI: 10.7717/peerj.18281/supp-3

Interview Guide.

DOI: 10.7717/peerj.18281/supp-4

Additional Information and Declarations

Competing Interests

The authors declare that they have no competing interests.

Author Contributions

Lei Ye performed the experiments, analyzed the data, prepared figures and/or tables, authored or reviewed drafts of the article, and approved the final draft.

Shulan Yang conceived and designed the experiments, analyzed the data, prepared figures and/or tables, authored or reviewed drafts of the article, and approved the final draft.

Biyan Jiang performed the experiments, authored or reviewed drafts of the article, and approved the final draft.

Caixia Liu performed the experiments, analyzed the data, authored or reviewed drafts of the article, and approved the final draft.

Xiaoqing Jin analyzed the data, authored or reviewed drafts of the article, and approved the final draft.

Polun Chang conceived and designed the experiments, authored or reviewed drafts of the article, and approved the final draft.

Human Ethics

The following information was supplied relating to ethical approvals (i.e., approving body and any reference numbers):

The project has been approved by the Ethics Review Committee of Zhejiang Hospital with the approval number 2022LSD(121K).

Data Availability

The following information was supplied regarding data availability:

The raw measurements are available in the Supplemental File.

Funding

This work was supported by the National Key R&D Program of China (2019YFE0113100). The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.

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