Abstract
The occurrences of events like data breaches, loss of sensitive information, and inappropriate use of an individual's personal information often adversely impact the mental health of users. It can be extensively seen in users' online posts across varied social media platforms and other online sources after the occurrences of such events. It reflects a range of emotions, ranging from frustration, depression, anxiety, stress, sadness, to a sense of mistrust. Analyzing these online complaint-based posts shows valuable insights into the mental health challenges of users, especially when it is related to privacy concerns, financial loss, or reputational damage. In this paper, we present a novel deep learning model called HEAL-MinD to detect mental health based on online user posts. It begins with an input layer that processes the input text. The subsequent embedding layer utilizes two types of embeddings to transform the input text into numerically enriched representations that capture both contextual and semantic information. A CGAT layer is introduced, and it is one of the most important components of HEAL-MinD. It learns the syntactic, semantic, and contextual representations in parallel and opposite directions and also emphasizes important mental health-related words in the text. In addition, a hand-crafted rich set of auxiliary features is also incorporated into the model. It consists of 23 linguistic and mental health-related lexical features via generating a new lexicon. It helps in supporting our model to be more accurate and informed. Finally, a dense layer carries out the final classification, and the output layer produces the result, categorizing each input as either mental health or non-mental health. We conduct experimental evaluations on three newly developed datasets to demonstrate the effectiveness of the HEAL-MinD model. It outperforms the 5 existing studies and 12 baseline models and achieves an f-score and accuracy of up to 95 and 96, respectively, across three datasets. The required source code to implement the HEAL-MinD model is available at GitHub:
https://github.com/vishxl/HEAL-MinD