The quality of personal relationships has an enormous impact on our physical and psychological health. It indicates that factors that inhibit interpersonal functioning need to be investigated. Within the field of psychology, both social anxiety and loneliness are important factors contributing to poor-quality relationships (Peplau & Perlman, 1982; García-López et al., 2008). Individual experience of loneliness and social anxiety can be hindered in building their social connections. Specifically, social anxiety refers to “anxiety resulting from the prospect or presence of personal evaluation in real or imagined social situations,” while, loneliness refers to “the experience of emotional and social isolation” (Schlenker & Leary, 1982). Early detection of social anxiety and loneliness might be useful to prevent substantial impairment in personal relationships (Bokhorst, Goossens & de Ruyter, 2001; Drageset et al., 2015). However, it is very difficult for traditional methods (e.g. face-to-face survey or interview) to track the changes of an individual’s social anxiety and loneliness over time.
The emergence of smartphones may shed some light on this direction. Currently, smartphones have become increasingly popular around the world, and have become a necessity for individuals in modern times. According to the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker, in 2014, worldwide smartphone shipments reached a total of 1.3 billion units (Llamas, 2015). In addition to basic cellphone capabilities (e.g. voice calling and text messaging), the smartphone is built with more convenient features that facilitate communication like a computer. Users can download applications from digital distribution platforms (e.g. Google Play and App Store) to expand their smartphone functionality (e.g. social communication, entertainment, and Internet surfing). More importantly, digital records of individual’s smartphone usage data can be collected and processed in a real-time, continuous, and non-intrusive manner.
Smartphone usage can provide behavioral cues to individual’s psychological features. Early studies found that relationships exist between mobile phone use behaviors and psychological features (e.g. personality, self-esteem, impulsivity, and well-being) (Ehrenberg et al., 2008; Billieux, Van der Linden & Rochat, 2008; Gross, Juvonen & Gable, 2002; Butt & Phillips, 2008). A few recent studies explored this further. Chittaranjan, Blom & Gatica-Perez (2011) found that individual’s Big-Five personality traits can be manifested on their smartphone usage behaviors. Montag et al. (2014) collected digital records of individual’s smartphone usage data via an Android application (Menthal), and found that a relationship exists between an individual’s personality and digital records of smartphone usage. LiKamWa et al. (2013) collected digital records of smartphone usage data, and found that digital records of smartphone usage data indicate changes in emotions. Previous studies suggest that individual’s psychological features can be identified through their smartphone usage behaviors. However, Asselbergs et al. (2016) replicated this study and did not get so positive findings, and they recommended that more advanced data mining techniques should be developed in future studies. Understanding the way targeted persons (e.g. individuals with higher levels of social anxiety and loneliness) use smartphones can be helpful for identifying those people among populations at an early stage. However, there are few studies done to examine the relationship between smartphone usage behaviors and social anxiety or loneliness.
This correlational study aims to examine the relationship between digital records of smartphone usage data and social anxiety or loneliness, and investigate differences in smartphone usage behaviors among users with different levels of social anxiety and loneliness.
The procedure of our work consists of 2 steps: (1) Data collection and (2) Data analysis. Methods and procedures of this study were approved by the Institutional Review Board of the Institute of Psychology, Chinese Academy of Sciences, H09036.
We broadcasted participant invitation on Chinese social networking websites (Sina Weibo and RenRen) in May 2013, and obtained electronic informed consent. Participants were expected to accept our invitation before June 2013. Participants can be selected according to the following criteria:
Because new users may use their phones in an irregular manner (such as installing a large number of apps or creating a large number of new contacts), participants should also have been using their smartphones for more than three months.
Due to limited resources (e.g. time, manpower, and server resources), we only invited 150 participants, and finally a total of 146 qualified participants agreed to participate in this study.
During this study, all participants were instructed to install MobileSens on their smartphones. To obtain enough smartphone usage data for further analysis, participants were required to use MobileSens for more than 30 days. Once the study was done, we reminded participants to complete online psychological questionnaires via their smartphones. Once participants finished uploading 30 days data and completed the questionnaires, we rewarded them with 200 RMB and sent them detailed instruction to uninstall MobileSens. However, if participants dropped out of the study after finishing questionnaires and uploading data for less than 30 days, we calculated their number of days uploading data after the experiment and gave them parts of the experiment reward.
Smartphone usage data
We collected individual’s smartphone usage data via MobileSens. Once users installed MobileSens on their Android smartphones, it ran as a backend service to record different types of smartphone usage data, excluding private information such as actual content of voice calls or text messages (see Table 1), and uploaded collected data to the server.
|Activity application log||Creating, starting, resuming, stopping, and exiting of different activities in applications|
|Application package log||Adding, changing, and removing package|
|Calling log||State, number, contact, and direction of calling|
|Configuration log||Configuration change information (e.g., font, screen size, and keyboard type)|
|Contact log||Adding, changing, and deleting of contacts|
|Date changed log||Changing of system date and time|
|GPS log||User’s locale, altitude, latitude, longitude and direction of movement|
|Headset log||Plugging in headset or not|
|Power connected log||Connecting or disconnecting the power|
|Power log||Powering on smartphone or not|
|Screen log||State of the screen (ON/OFF)|
|Service application log||Creating, starting, and deleting service application|
|SMS log||State, and contacts of SMS|
|Wallpaper log||Changing wallpaper|
The online survey model in MobileSens applied questionnaires consisting of some basic demographic questions (including gender and age), Interaction Anxiety Scale (IAS) and UCLA Loneliness Scale (UCLA-LS).
IAS is an effective tool designed to measure social anxiety (Leary & Kowalski, 1993). It consists of 15 self-rating items. Participants rated themselves on each item by a 5-point Likert Scale. High scores indicate high levels of social anxiety. While, the UCLA-LS is a self-report measure of loneliness (Russell, 1996). The UCLA-LS is a 4-point Likert Scale, consisting of 20 self-rating items. High scores indicate high levels of loneliness.
All participants were required to complete all the online questionnaires (IAS and UCLA-LS) via their smartphones and uploaded data to the server.
After data collection, we excluded a portion of participants based on the following criteria: (a) participants who were less than 18 years old; (b) participants who provided invalid answers on the online questionnaires (identified by polygraph questions and too short item filling time); (c) participants who did not upload enough smartphone data to the server. Finally, we acquired data from a total of 127 participants (23.66 ± 2.86 years old; men: 74; women: 53).
Smartphone usage behaviors
After collecting raw data (smartphone usage log data), we created variables for further analysis. In this study, we created 105 types of smartphone usage behaviors by following three steps:
We designed some basic behaviors (e.g. frequency of using text messages, making phone calls, changing wallpaper, switching on screen, and playing game) based on previous research investigating smartphone usage behaviors (Butt & Phillips, 2008; Reid & Reid, 2007; Thomée, Härenstam & Hagberg, 2011; Güzeller & Coşguner, 2012; Gao, Li & Zhu, 2014; Gao, Lei & Zhu, 2015; LiKamWa et al., 2013; Chittaranjan, Blom & Gatica-Perez, 2011).
We examined individual’s preference for using different types of apps and games. Based on a classification framework (https://www.wandoujia.com/), we classified the apps and games into 18 categories and seven categories, respectively. Then, we calculated individual’s frequency of using apps or games in different categories.
We further examined temporal characteristics of created variables (see variables in (a) and (b)). During a 30-days observation, we calculated individual’s frequency of created variables within three time periods (morning: 6:00∼12:00; afternoon: 12:00∼18:00; evening: 18:00∼6:00), respectively.
We first calculated all behavioral features’ daily value for each user, then we calculated the average of each daily feature value, and finally we acquired average daily behavioral frequency for each user. Eventually, we extracted 105 types of smartphone variables (see Table 2).
|Primary category||Detailed behaviors|
|App package||Install/uninstall/replace/change/data clean/all operation frequency|
|Contacts||Contacts delete/add/all change frequency|
|Screen||Unlocking screen in the morning/ afternoon/ evening/all day|
Social anxiety and loneliness
To examine differences in patterns of smartphone usage behaviors among users with different levels of social anxiety and loneliness, we divided participants into different groups (high-score, middle-score, and low-score group) based on their scores on social anxiety (means and standard deviations of scores: total 41.37 ± 8.711; men 42.54 ± 8.674; women 39.74 ± 8.578) and loneliness (means and standard deviations of scores: total 42.13 ± 9.270; men 42.45 ± 8.583; women 41.70 ± 10.220), respectively. To ensure balance of numbers in each group, in this study, we used extreme grouping method (Kelley, 1939; Feldt, 1961). Specifically, for each questionnaire (IAS or UCLA-LS), the top 27% of participants (34 participants) can be recognized as high-score group; while, the bottom 27% of participants (34 participants) can be identified as low-score group.
We used SPSS 22.0 to conduct data analysis. In this study, only one variable “the average of daily ratio of outgoing call to all call” fitted normal distribution. We ran independent samples T test on this variable between high-score group and low-score group for IAS and UCLA-LS, respectively, and then we ran Wilcoxon-Mann-Whitney test on other variables for IAS and UCLA-LS, respectively.
Smartphone usage behaviors and social anxiety
Firstly, we examined demographic variables (gender and age) of participants between high-score and low-score group for social anxiety. The result of Chi-square test on gender difference between high-score and low-score group showed no significance (χ2 = 2.946, df = 1, p = 0.086), and the result of independent samples T test on age differences between high-score and low-score group showed no significance (t = −1.911, df = 66, p = 0.066).
Secondly, we examined differences of smartphone variables between high-score and low-score group for social anxiety. The result of independent samples T test on variable “the average of daily ratio of outgoing call to all call” showed significance between high-score and low-score group (t = −0.848, df = 66, p = 0.022). For the Wilcoxon-Mann-Whitney test, significant results are shown in Table 3.
|High social anxiety score group||Low social anxiety score group||Mann-Whitney U||Wilcoxon W||Z||P|
|Total (incoming and outgoing) call||3.08||0.00||25.56||6.04||0.72||16.80||351.00||946.00||−2.78||0.005|
|Total call in the morning||1.03||0.00||16.71||1.57||0.06||3.93||399.00||994.00||−2.20||0.028|
|Total call in the afternoon||0.80||0.00||6.62||1.44||0.06||3.38||378.00||973.00||−2.45||0.014|
|Total call in the evening||1.51||0.00||5.82||2.43||0.41||11.43||329.00||924.00||−3.05||0.002|
|Incoming call in the morning||0.53||0.00||21.21||0.88||0.13||3.08||360.00||955.00||−2.67||0.007|
|Incoming call in the afternoon||0.53||0.00||2.32||0.82||0.07||2.35||403.50||998.50||−2.14||0.032|
|Incoming call in the evening||0.47||0.00||3.00||1.30||0.09||12.23||311.00||906.00||−3.28||0.001|
|Incoming call from phone no. in contacts||0.86||0.00||23.09||1.98||0.19||4.85||293.00||888.00||−3.50||0.000|
|Incoming call from phone no. in contacts in the morning||0.23||0.00||21.12||0.55||0.03||1.93||321.00||916.00||−3.15||0.002|
|Incoming call from phone no. in contacts in the afternoon||0.25||0.00||2.23||0.52||0.00||1.33||370.50||965.50||−2.55||0.011|
|Incoming call from phone no. in contacts in the evening||0.29||0.00||2.14||0.86||0.06||3.83||282.50||877.50||−3.63||0.000|
|Outgoing call in the evening||0.82||0.00||4.15||1.48||0.00||3.44||409.00||1,004.00||−2.07||0.038|
|Total (receiving and sending) SMS in the afternoon||3.67||0.00||30.06||5.25||0.00||18.32||411.50||1,006.50||−2.04||0.041|
|Received SMS in the afternoon||2.07||0.00||22.17||3.63||0.00||9.90||400.50||995.50||−2.18||0.029|
|Received SMS from phone no. in contacts in the afternoon||0.58||0.00||11.71||1.53||0.00||4.55||391.50||986.50||−2.29||0.022|
|Health apps use||0.00||0.00||28.50||0.00||0.00||0.00||493.00||1,088.00||−2.30||0.021|
|Camera apps use||0.00||0.00||0.11||0.00||0.00||1.54||472.00||1,067.00||−2.11||0.035|
Smartphone usage behaviors and loneliness
Firstly, we examined demographic variables (gender and age) of participants between high-score and low-score group for loneliness. The result of the Chi-square test on gender difference between high-score and low-score group showed no significance (χ2 = 0.944, df = 1, p = 0.331), and the result of independent samples T test on age differences between high-score and low-score group showed no significance (t = 0.047, df = 66, p = 1.268).
Secondly, we ran the independent samples T test and Wilcoxon-Mann-Whitney test to examine differences in smartphone behaviors between high-score and low-score group. The result of the independent samples T test on variable “the average of daily ratio of outgoing call to all call” showed significance between high-score and low-score group (t = −0.497, df = 66, p = 0.028). For the Wilcoxon-Mann-Whitney test, significant results are shown in Table 4.
|High loneliness score group||Low loneliness score group||Mann-Whitney U||Wilcoxon W||Z||P|
|Total (incoming and outgoing) call||2.96||0.60||11.27||5.92||0.71||16.80||370.50||965.50||−2.55||0.011|
|Total call in the morning||0.94||0.00||9.64||1.43||0.06||5.16||394.00||989.00||−2.26||0.024|
|Total call in the afternoon||0.80||0.00||2.03||1.42||0.06||3.38||344.50||939.50||−2.86||0.004|
|Total call in the evening||1.24||0.00||5.26||2.40||0.29||11.43||362.00||957.00||−2.65||0.008|
|Incoming call in the morning||0.52||0.00||2.17||0.89||0.00||4.11||321.50||916.50||−3.15||0.002|
|Incoming call in the afternoon||0.46||0.00||1.50||0.81||0.05||2.50||357.00||952.00||−2.71||0.007|
|Incoming call in the evening||0.50||0.00||3.38||1.42||0.05||12.23||314.00||909.00||−3.24||0.001|
|Incoming call from phone no. in contacts||0.91||0.00||4.87||1.78||0.03||9.55||373.50||968.50||−2.51||0.012|
|Incoming call from phone no. in contacts in the morning||0.30||0.00||1.91||0.44||0.00||4.05||407.50||1,002.50||−2.09||0.036|
|Incoming call from phone no. in contacts in the evening||0.31||0.00||2.35||0.84||0.00||3.83||354.50||949.50||−2.74||0.006|
|System apps use||104.88||0.00||1,597.95||16.81||0.00||245.90||314.00||909.00||−3.24||0.001|
|Beautify apps use||237.43||0.00||5,887.65||0.00||0.00||866.83||385.00||980.00||−2.52||0.012|
|Health apps use||0.00||0.00||29.50||0.00||0.00||0.00||510.00||1,105.00||−2.05||0.041|
|Browser apps use||10.42||0.00||1,151.40||4.07||0.00||89.12||416.00||1,011.00||−1.99||0.046|
|RenRen apps use||3.46||0.00||1,043.83||0.00||0.00||36.00||388.50||983.50||−2.60||0.009|
This paper examines different types of smartphone usage behaviors and their relationships with social anxiety and loneliness by the Wilcoxon-Mann-Whitney test. Results showed that there exist differences in smartphone usage behaviors among users with different levels of social anxiety or loneliness.
For social anxiety, there were significant differences in 18 of 105 kinds of smartphone behaviors between high-score and low-score group. Participants in high-score group rarely make outgoing calls in the evening and receive less incoming calls at any time. Besides, they also seldom receive SMS in the afternoon. These results support some previous research, which suggests that individuals with social anxious often try to avoid initiating social interactions (Leary, 1983) and rarely receive social acceptance from others (Greca & Lopez, 1998). However, there are no significant differences in sending SMS between high-score and low-score groups, which is consistent with results of Reid’s research (Reid & Reid, 2007). In addition, social anxious individuals tend to use camera apps less frequently, which could indicate that they may have a small social network (Golder, 2008).
For loneliness, there were significant differences in 16 of 105 kinds of smartphone behaviors between high-score and low-score groups. Participants in high-score group receive less incoming calls at any time. Petersen et al. (2015) also found that loneliness is tightly associated with incoming but not outgoing calls. Besides, lonely individuals tend to use healthy apps more frequently, which can provide them online and ubiquitous access to health care services, and this finding confirms that lonely people prefer to use health care system (Geller et al., 1999).
In addition, in this study, some kinds of smartphone behaviors were not related with social anxiety and loneliness significantly. For example, smartphone behaviors indicating online social activeness (e.g. the usage frequency of social or communication apps) were not related with social anxiety and loneliness, which is consistent with conclusions of previous studies (Caplan, 2007). The other variables, such as frequency of phone charging, headset using, wallpaper changing, are not related to loneliness or social anxiety perhaps because these operations have nothing to do with loneliness or social anxiety.
This study has a few limitations. Firstly, since we only analyzed data acquired from 127 users, the results of this study might not be generalized to large population. Also participants were recruited from social media, the population is limited to those who use social media. Furthermore, the participants are very young and they might differ from other age groups. Secondly, some participants might have more than one smartphone or have other similar devices (e.g. pad, smart watch), which may lead to a limited collection of individual smartphone usage data. Thirdly, more temporal variables have not been investigated, such as the weekend and workday features, daily time series features. In future study, we plan to focus on larger samples, more kinds of smart devices (smart watch) and more smartphone behavior variables.
Despite these shortcomings, the results can be helpful to improve the early detection of social anxiety and loneliness. For one thing, this study found that smartphone usage behaviors can be used to identify targeted persons (those with higher levels of social anxiety and loneliness) timely. Results of this study support further investigation of the ways in building computational models for predicting individual’s scores on social anxiety and loneliness in real-time. For another thing, this study explored the way sociable persons use smartphones (e.g. the preference for using apps). Therefore, after identifying targeted persons, we can also provide them with some insightful suggestions (e.g. how to improve their social connections by smartphones).
This study finds that relationships exist between smartphone usage behaviors and social anxiety and loneliness, which means we may be able to implement an early detection system of social anxiety and loneliness through smartphone usage behaviors. Besides, results of this study also provide useful suggestions to those who lack social interaction in daily lives.