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2026	Communications in Computer and Information Science Contreras Ruiz Daniel, Idrogo Diaz Johann, Cánepa Pérez Carlos, Guzmán Monteza Yudi
2025	Leveraging AI to Drive Timely Improvements in Patient Experience Feedback: Algorithm Validation JMIR Medical Informatics Mustafa Khanbhai, Catalina Carenzo, Sarindi Aryasinghe, David Manton, Erik Mayer
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