Dr. Guido Nageldinger works as Project Manager for Otto GmbH & Co KG (Germany) with a focus on ITIL®, Release - and Deployment Management. He conducted for more than 12 years consultancy work for SAP. His clients have included for example Citibank (UK), PEMEX Gas (Mexico), NIS (Serbia), ExxonMobil (Germany, Belgium, USA) and SAB Miller (Colombia). He graduated from the University Bremen (Germany) in physics (Dipl.-Phys.) and from Kinston University (UK) with a PhD in radioecology.